Return & Right of Withdrawal
Return and cancellation policy of Urban Street Vibes GmbH
A. Cancellation policy
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
By way of derogation from this, in the case of a contract for the regular delivery of goods over a specified period of time, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the first goods.
To exercise your right of withdrawal, you must contact us (Urban Street Vibes GmbH, Römerstraße 99, 41462 Neuss, Germany, Tel.: 017655769701, E-Mail: business@urbanstreetvibes.com ) of your decision by means of a clear statement (e.g., by letter or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments, including delivery costs (except for additional costs resulting from a type of delivery other than the cheapest standard delivery), promptly and at the latest within fourteen days of receiving your cancellation.
For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees.
We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods.
You must return the goods to us no later than fourteen days from the date of your cancellation. This deadline is met if you send the goods before the expiry of the deadline.
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You will bear the direct costs of returning the goods.
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You only have to pay for any loss of value of the goods if this was caused by handling that was not necessary to check their quality, properties and functioning.
Exclusion / premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers outside the EU who have neither a residence nor a delivery address in the EU.
General information
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Please avoid damage or contamination. If possible, return the goods in their original packaging, including all accessories.
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Please do not send the goods freight collect.
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These instructions are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you wish to withdraw from the contract, please fill out this form and return it.
To
Urban Street Vibes GmbH
Römerstraße 99
41462 Neuss
Germany
Email: business@urbanstreetvibes.com
I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( ) / the provision of the following service ( ):
Ordered on ( ) ____________ / received on ( ) ____________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date
(*) Delete as appropriate